Medical transcription outsourcing : Questions a healthcare facility needs to ask before finalizing a service provider

There are certain things a healthcare facility needs to know before making the important decision to outsource their medical transcription needs. Knowing the medical transcription service provider well can improve the transition process, reduce miscommunication and have a synergetic effect on the business by creating a long-term partnership

Apart from knowing the accuracy level of transcription offered, the turnaround time promised, the pricing offered and the measures taken for data security defined, there are certain questions that need to be asked. These will help the healthcare facility become comfortable with the medical transcription service provider.

What are the questions that need to be asked?

Question no.1: How long has the medical transcription service provider been in the business of medical transcription? Can they provide Client testimonials on request?
Asking this question will clarify the history of the company in the field of medical transcription and the experience they have in providing quality service to others. It will also establish that the medical transcription service provider being considered is not a fly-by-night operator. Considering the criticality of work to be outsourced it is very important to have Client testimonials of those who have availed the services of the company.

TransDyne has been providing outsourced medical transcription services for more than a decade. TransDyne has a huge base of satisfied customers who have availed of their expert services. Some of their client testimonials are available on their website.

Question no.2: How much is their capacity for medical transcription on a monthly basis?
The answer to this question will clarify the capability of the medical transcription service provider in handling a large quantity of work while still providing the requisite quality. The healthcare facility would be able to then benefit from the large pool of qualified and trained manpower available to them. This would clarify that the medical transcription service provider can provide Expert medical transcription

TransDyne has a huge pool of trained medical transcriptionists who are capable of handling huge volumes of transcription without compromising accuracy or turnaround time. TransDyne has gone a step further by training medical transcriptionists in one of two area of medicine making them specialists in that domain.

Question no.3: What are their quality processes?
This will clarify the medical transcription service provider’s commitment to quality medical transcription and whether they give due importance to having processes in place to ensure that the accuracy of transcripts is maintained to the highest level possible. Existence of quality checks and quality guidelines will establish the credibility of the medical transcription company

TransDyne offers Quality Transcription with accuracy of 99% or above. TransDyne ensures quality by adopting a four level quality check of medical transcriptionist, language proofreader, unit in charge and finally by the quality assurance team which tries to minimize errors before returning the finished reports

TransDyne has Quality Guidelines for medical transcription in place that ensure that nobody or nothing is indispensable. The only thing that TransDyne considers indispensable is the quality of work!

Question no.4: Does the medical transcription service provider have professional and proficient customer service staff?
At every stage of the transition to a new service provider for medical transcription it is important to have helpful and well informed customer service personnel answering your queries so that all the kinks can be ironed out from the beginning. Having a responsive and knowledgeable customer staff can go a long way in establishing a good relationship

TransDyne believes in being available to the customer 24/7 so that any doubts/clarifications are sorted out at the earliest.

Question no.5: What is their technological capability? Are they HIPAA/HITECH compliant?
For a healthcare facility it is important that their medical transcription service provider uses technology, which is safe and secure, for HIPAA/HITECH compliancy and advanced enough to accommodate all required functions. Having the right software tools, which are easy to use can make it easy for health professionals interact with it

TransDyne believes that technology should not only be advanced, but also be easy to use for the end user. TransDyne has made it very easy for the doctors to upload their dictation through various devices and also down load the transcribed files in a simple manner.

TransDyne ensures Data security of medical transcription by incorporating security measures like 128-bit data encryption, multi-tiered application architecture, design level security, safeguards, firewall protected networks, sterilized e-mail servers, denial of access procedure and multi modal alerts.

TransDyne offers quality medical transcription at reasonable prices, done by expert medical transcriptionists with a very quick turnaround time executed through secure HIPAA/HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!

To avail outsourced medical transcription services from TransDyne. click here.

Posted in: EMR adoption,HL7,Medical Transcription outsourcing,Transcription Services