The dilemma of every healthcare facility during the decision making process for outsourcing is to determine which medical transcription service provider will deliver low cost medical transcription as promised. That is quality transcription, at low cost, within the turnaround time promised and without compromising the security of data. Once the process of choosing an outsourcer starts, the deluge of information available can be really confusing, often misleading. Medical transcription being such a critical function requires the healthcare facility to proceed with the outsourcing decision cautiously.
Given below are a few indicators that will help separate the wheat from the chaff and make the outsourcing process more effective.
Check for billing methods: Medical transcription service providers use several methods for billing that can often look attractive, but turn out to have hidden costs. Often the method of billing leaves a huge scope for manipulation. The billing method used for medical transcription needs to be definable, verifiable, measurable, consistent and fair & honest. There are various methods by which medical transcription work is billed; the billing could be based on page, report, and gross lines or by minutes of dictation. All these methods leave room for manipulation. The “character line” method of billing has been found to be adhering to the Billing Method Principles as prescribed by AHDI and gives a representation of fair charges for services rendered.
Check for training practices: Training methods used by the medical transcription service provider directly affect the accuracy level and the turnaround time times and this would have an indirect impact on the cost per line. A medical transcription service provider, which is committed to providing their customers with the best possible service would refine their training methods according to the need of the healthcare professionals. Medical transcriptionists trained in one or two specialties of medicine would be able to provide quality transcription within the promised turnaround time from the very beginning.
Check whether the medical transcription service provider uses subcontractors: Often it has been seen that medical transcription service providers further subcontract the work to subcontractors, which would result in dilution of quality, delay in turnaround time and compromise the security of the data. This indirectly impacts the cost per line of transaction.
Check for methods used to obtain the accuracy levels guaranteed: Often in the quest for meeting turnaround time, accuracy of reports generated could be compromised. This could lead to gross errors in reports and result in frequent mishaps.
Check for the technology used: The technology used by the medical transcription service provider not only affects the turnaround time, but also can have an impact on the technology spending of the healthcare facility. In some cases when the security measures are not adequate it could also affect the security of the data.
Check for success stories: The experience of the medical transcription service provider in providing solutions to healthcare facilities of various dimensions would clearly indicate the willingness of the service provider to tailor their services to the specific needs of the healthcare facilities, without adversely compromising cost, quality, turnaround time and security.
Check for open channels for customer service: The transition from in-house medical transcription to outsourced medical transcription can have a few hiccups in the beginning stages. A proactive customer service department can solve all minor issues from the very beginning. It is important to check whether the medical transcription service provider has open channels for response to queries.
- TransDyne, a leader in the medical transcription field offers customized solutions to suit the needs of healthcare facilities regardless of their size. TransDyne offers medical transcription services at reasonable rates using the “character line method of billing”. Care is taken to explain the methodology in detail, so that there are no ambiguities.
- TransDyne believes in taking care of special needs of healthcare professionals by training their medical transcriptionists in one or two areas of medicine, enabling them to offer quality output from the very beginning.
- TransDyne believes that it is their privilege to serve the needs of their customers personally that is why they do not use subcontractors to execute the work outsourced to them. This ensures the accuracy levels are met, security is not compromised and turnaround time is met with.
- TransDyne ensures quality by adopting a four level quality check of Medical Transcriptionist, language proofreader, unit in charge and finally by the quality assurance team which tries to minimize errors before returning the finished reports.
- TransDyne uses advance technology to ensure automatic uploads, downloads and archiving. TransDyne also uses appropriate measures like incorporating security measures like 128-bit data encryption, multi-tiered application architecture, design level security, safeguards, firewall protected networks, sterilized e-mail servers, denial of access procedure and multi modal alerts as security measures. This enables the healthcare facility to benefit from all this technology without requiring them to make huge investments.
- TransDyne has been successfully serving some of the leading names in healthcare, the testimonials of some of these satisfied customers are available on their website.
- TransDyne has open channels of communication, which enables them to solve any queries as soon as possible.
To avail medical transcription services from TransDyne, click here.
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